Listing Data Checker
Listing Data Checker
Automatically validating the quality and accuracy of your data on Matrix.
News and Information
News & Updates
Keep track of all our communications with regards to Matrix.
Videos and Training
Videos & Training
Online training resources and upcoming in-class instruction opportunities.
Questions and Answers
Questions & Answers
Find answers to your top Matrix questions here. Submit additional questions to Matrix@oreb.ca.
New Features
Matrix Workbook

See reported Matrix issues, what we are currently taking action on, and what issues have been resolved.

Matrix™ OREB Member Toolbox Do you have questions about Matrix™? Have a look at our Videos and Frequently asked Questions for the answers.
News & Updates

Date of Publication Matrix 7.0 Portal – Client Quick Start Guide
Client Quick Start The Client Portal is a repository for information shared between the client and agent. This Guide will help your client become familiar with their new Portal, by helping to create them to create their own searches, choosing favourites, make listing notes, and more. Open guide.
Date of Publication Matrix 7.0 Portal – Agent Set-Up Guide
Agent Start Up The Portal provides you with private websites that let you personally brand the information delivered to each individual client. This Guide will help you set-up your Portal by configuring your settings, customizing your profile, and configuring your notification settings. Open guide.
Date of Publication What’s New in Matrix 7.0
Matrix - What's New Check out What’s New in Matrix 7.0 for a complete summary of the upgrades.
Date of Publication Revamped Client Portal in upcoming Matrix upgrade
During the week of August 14th, Matrix will be receiving an upgrade to the newest version – Matrix 7.0. The primary change will be to the Client Portal, which has been visually redesigned while maintaining the existing functionality that your clients are familiar with. The upgrade focuses on enhancing and redesigning current features in order to improve the client experience. Read more...

Date of Publication New Detail Displays are finally here!
Matrix Auto-Email Your Board is pleased to announce new "printer-friendly" Agent Detail Displays for Residential, Condominium, and Rental listings.

We know that you have been waiting for better printable reports since the introduction of Matrix,
Date of Publication Updated AnswerLink Hours
We are pleased to announce that your Board has arranged with CoreLogic to have the hours extended for AnswerLink to assist you with Matrix until March 31st. 8:30 a.m to 8:30 p.m Monday to Friday, and on weekends from 8:30 a.m. to 3:30 p.m. (with the exception of Easter Sunday).

Date of Publication Important information regarding Matrix conversion
Need To Know
The official conversion to MATRIX is almost here! If you have not attended a live training session or watched any of the recorded videos, you are encouraged to do so within the next week to ensure you are ready when we officially go LIVE on March 15th.

All of the below information is essential for you to know to make the move to Matrix seamless.
Date of Publication Need Matrix support? Call AnswerLink!
AnswerLink
If you can’t find the answer to your question on the Matrix Member Toolbox, or you require technological support, please call AnswerLink at 1-888-825-5472. They will be increasing their support during the transition to Matrix, and are dedicated to helping OREB Members.
Date of Publication Matrix updates
  1. GeoWarehouse link has been enabled
  2. Fast Find widget has been added to the Home Screen
  3. Speed bar has been updated to recognize Street Number and Street Name
  4. Speed Bar has been updated to recognize Neighbourhood Code
Date of Publication The wait is finally over! GeoWarehouse link on Matrix is here!
Matrix Auto-Email After a much anticipated wait, a link to GeoWarehouse is now up and running in Matrix. Two access points have been added for your convenience - one under the "Links" tab and the other under its own "GeoWarehouse" tab at the top of the screen.

Thank you for your patience!
Date of Publication Important: Auto-Email Activation
Matrix Auto-Email As we continue through the transition period, many questions have arisen concerning auto-emails, and the need to activate each one individually in Matrix.

Your saved searches are brought over from
Date of Publication President’s Message about Matrix Delay
The reaction to our announcement regarding the delay of the Matrix system cutover to March has been varied. Some are relieved to hear that they have more time to familiarize themselves with the new system. Others, who took the time to attend the training, are frustrated. Most are confused and wonder if this is another Fusion debacle where we will end up with three systems running endlessly.
Date of Publication Matrix “Must Knows” – Auto emails & Saved Searches
Auto Email provides the ability to automatically email listings to your client that fall within their specific search criteria. Saved searches and auto emails go hand-in-hand. Once you’ve saved a search, you will need to activate the auto email function for your clients.

VERY IMPORTANT...
Date of Publication Welcome to Matrix Parallel!
Matrix Parallel Features Click here for information on various features within Matrix; conversion timeline, browser compatibility and more!
Video & Training

Date of Publication Matrix 7.0 - Client Portal Activity Notifications*

*Video created by the Austin Board of REALTORS®, but info applies to all Matrix users.

Date of Publication Matrix 7.0 - Client Portal Basics for Agents and Clients*

*Video created by the Austin Board of REALTORS®, but info applies to all Matrix users.

Date of Publication Matrix 7.0 - Property Notes*

*Video created by the Austin Board of REALTORS®, but info applies to all Matrix users.

Date of Publication Matrix 7.0 - Portal Profile*

*Video created by the Austin Board of REALTORS®, but info applies to all Matrix users.

Date of Publication Matrix 7.0 - Portal Profile (extended info)
Date of Publication Quick Tip - Save As Incomplete
Date of Publication Matrix Video - Listing Input
Date of Publication Matrix Video - New User

Date of Publication 1) Matrix Mobile - Parallel Training
Date of Publication 2) Homepage Widgets - Parallel Training
Date of Publication 3) Searches - Parallel Training
Date of Publication 4) Button Bar - Parallel Training
Date of Publication 5) Unsubscribe from Auto Email - Parallel Training
Date of Publication 6) Client Portal - Parallel Training
Date of Publication 7) My Matrix - Parallel Training
Date of Publication 8) CMA - Parallel Training
Date of Publication 9) Statistics - Parallel Training

Frequently Asked Questions

Are my clients able to see sold data in their auto-email notifications? 08/01/17
When I print a quick CMA and then a Summary Listing Report the addresses don't show up in the same order? Is there a fix to this or a setting I should be using? 08/01/17
How can I print multiple listings on one page, while still providing essential information to the client? 08/01/17
What is Reverse Prospecting? 08/01/17
How do I turn off Reverse Prospecting? 08/01/17
How come I can’t find old attachments on Sold or other “off-market” properties? 08/01/17
How do I create a Speed Bar shortcut? I have tried the simplest or most advanced criteria only to receive, "Error, criteria not understood". 05/18/16
How do I copy a Listing? 05/18/16
Is there a way to make a change to your Matrix search without the system sending an email to the client? 05/18/16
If someone discards a listing in the portal, will they still be notified of a price drop? 05/18/16
Can I print an incomplete listing? 05/18/16
If you remove a widget from the Homepage, where do they go and how do you bring them back? 05/18/16
I've updated my Portal Greeting, and it seems to default to "Dear clients’ first name last name". Can I drop the "Dear", and change the format to first name only? 05/18/16
How do I email my client with a listing from My Listings? 05/18/16
Will there be a 'zoom in' function for property photos? 05/18/16
How can I pull up Prospector Activity in Matrix? 05/18/16
In “My Hit Counters” is there a way to see the data for only one listing? 05/18/16
How can I refine my search to select only a few properties to look at from a list? 05/18/16
How can I do a property history search in Matrix? 03/10/16
Are we able to search sold listings from 30 days back, 60 days back, 90 days back, 6 month back, last 24 months, etc.? 03/10/16
Can I do a search by the District/Neighbourhood code on the Speed Bar? 03/10/16
How come my client isn’t receiving my auto-emails for new listings? 03/10/16
How do I select and deselect search criteria in drop-down menus? 03/10/16
How can I search for homes that have accessibility features? In MLXchange/Fusion it was called “Features for Disabled”. 03/10/16
How can I search for a keyword contained in the public remarks? 03/10/16
Where can I find the Matrix App on iPhone? Will it be replacing the OttawaToGo app? 01/18/16
Where do I find the history of a listing? 01/18/16
Am I able to select a range of neighbourhood codes in the search screen (i.e. 4101-4304)? 01/18/16
Is it possible to do separate residential searches without including condos, and vice versa? 01/18/16
How does one create a search result table where you can see both the sale price and listing price? 01/18/16
How can I add a new column to a Hot Sheet with the Seller’s name? 01/18/16
Is it possible to have multiple searches on the go at once, i.e. opening up new tabs at the top? 01/18/16
Matrix FAQ Archive OREB - Matrix FAQ Archive
Matrix Workbook

Matrix Shift The conversion to Matrix has happened, but the work is not done. Your Board is continuously working in coordination with CoreLogic to address any and all issues Members have brought to light. Below you will find a list of issues that we are currently working on, as well as a list of items that have been resolved.

Please continue to call AnswerLink (1-888-825-5472) if you encounter an issue. If your issue cannot be resolved by AnswerLink, report it to the Board here:

Report Matrix Issue


Status: Taking Action
Reported Issue
  Lease Price Issues on Realtor.ca
Proposed Solution
  Commercial Listings on Realtor.ca are displaying a price/square foot rate instead of a price/month rate. The incorrect lease type rate is being mapped. A ticket has been submitted to correct these listings.
(Reported 08.11.16)
Reported Issue
  Roll Number Errors on ICI Listings
Proposed Solution
  Roll Numbers on Commercial Listings can be duplicated, as they are often entered into various property types and/or there are a number of units available within the same commercial building. The system is not validating listings within the ICI property class because of duplicate Roll Numbers. A ticket has been submitted to correct these validation rules.
(Reported 09.01.16)
Reported Issue
  Searching for Alpha Characters in the Street Number Field
Proposed Solution
  When using the Quick Search forms, you cannot enter alpha characters into the Street Number Field (however on input you can add them). This causes confusion when searching for listings that may contain an alpha character in the street number field. A ticket has been submitted to correct this function.
(Reported 07.26.16)
Reported Issue
  Cumulative Days on Market Calculation (CDOM)
Proposed Solution
  The Cumulative Days on Market configurations have been correctly applied and moving forward, there should not be any issues (unless due to user error). However, there are still listings brought over from the previous system that are still showing displaying CDOM incorrectly. A ticket has been submitted to correct these listings.
(Reported 03.24.16)
Reported Issue
  CDOM Linking on Residential/Condominium and Rental Listings
Proposed Solution
  The CDOM is currently calculating on Residential/Condominium and Rental listings. A ticket has been submitted to separate the calculation based on the sub-type.
(Reported 07.19.16)
Reported Issue
  Mandatory Room Types
Proposed Solution
  There are currently no mandatory rooms in Matrix. While dimensions are mandatory if a room is selected, the rooms themselves are not. A ticket has been submitted to make the Living Room, Dining Room, Kitchen, and Master Bedroom Mandatory.
(Reported 07.05.16)
Reported Issue
  Commercial displays printing irrelevant fields
Proposed Solution
  Display fields have been reviewed, refined, and streamlined.
(Reported 05.21.16)
Reported Issue
  Bolding of data on all displays
Proposed Solution
  Revisions are to include the Bolding of Headings (instead of Details as in previous version) and a rearrangement of the order of Property Information with an improved grouping of data fields.
(Reported 05.09.16)
Reported Issue
  Revision of Data Input Forms
Proposed Solution
  The Data Input Forms are currently being reformatted to reflect the new data entry layout in Matrix.
(Reported 05.09.16)
Reported Issue
  Lack of reports/displays available
Proposed Solution
  External consultant has been hired to develop reports using Crystal Reports. The Display Task Force will work closely with the consultant to incorporate member feedback.
(Reported 04.18.16)
Reported Issue
  Revisions of default CMA Adjustment Fields
Proposed Solution
  Display Task Force to review and provide direction.
(Reported 03.24.16)
Reported Issue
  Sold Data in Client Portal
Proposed Solution
  Information gathered from RECO and further discussion by MLS® & Tech Committee
(Reported 03.22.16)
Reported Issue
  Room Order in detail displays
Proposed Solution
  Display Task Force to review and provide direction.
(Reported 03.24.16)


Status: Resolved
Reported Issue
  Listing URL Field Character Limits
Solution
  The characters limit for the three URL fields – Multimedia Link URL, Additional Images URL, and Alternate Feature Sheet URL were not consistent. All three URL fields have now been updated to accept the same amount of characters – 100 each.
(Resolved 08.25.16)
Reported Issue
  Disclaimers not printing on the Bottom of Displays
Solution
  When printing a display from Matrix, the disclaimer “All rights reserved. Information herein deemed reliable but not guaranteed” was not appearing. The settings have been adjusted so that the disclaimer will always print.
(Resolved 08.29.16)
Reported Issue
  CREA Opt-In DDF Field Missing from the Condo Parking Input Form
Solution
  When entering a listing for a Condo Parking Unit, users weren’t able to submit their listings due to an error that the CREA Opt-In DDF Field was not completed, however the field wasn’t on the form. The field was added and listings can now be successfully submitted.
(Resolved 08.31.16)
Reported Issue
  Listing Period – Minimum of 60 Days
Solution
  Our MLS® Rules indicate that a listing added to the MLS® System must have a minimum listing period of 60 days. The Matrix system was accepting listings with less than a 60-day listing period. This has now been corrected and you can no longer submit listings if it has a listing period less than 60 days.
(Resolved 08.02.16)
Reported Issue
  Net Operating Income (NOI) Missing from the User Addable Fields List
Solution
  NOI was missing from the list of user addable fields (both when searching and when creating agent single-line displays). The system has been updated to allow searches for NOI and for users to add the field to custom single-line displays.
(Resolved 07.21.16)
Reported Issue
  CDOM Calculation on Commercial Listings
Solution
  CDOM was previously not calculated on Commercial listings as the rules surrounding the Roll # are disabled because Members can list a commercial listing in multiple categories. Matrix was calculating CDOM for commercial properties in error. This has now been corrected (DOM will still calculate however).
(Resolved 08.04.16)
Reported Issue
  Legal Description Missing from WEBForms®
Solution
  The Legal Description was not populating in WEBForms®. A ticket was submitted and the field is now populating.
(Resolved 07.19.16)
Reported Issue
  PIN Number Validation Errors
Solution
  The Property Identification Number (PIN) was allowing for text in this field. It has now been corrected to allow for only numbers, specifically 9 digits.
(Resolved 07.11.16)
Reported Issue
  Total Bathrooms Equaling 0
Solution
  You were previously unable to submit a listing if you entered 0 in the bathroom field. The rule has been adjusted to accept 0 in the event that the property does not have any bathrooms.
(Resolved 07.08.16)
Reported Issue
  Reverse Prospecting Enabled
Solution
  The reverse prospecting feature has now been enabled in Matrix. For more information on this feature – see MemNews distributed on July 6, 2016.
(Resolved 07.06.16)
Reported Issue
  Roll Number Input Errors
Solution
  You can no longer submit a listing unless the Roll Number is exactly 19 digits. The input tab will stop after you have entered 19 digits.
(Resolved 07.06.16)
Reported Issue
  1 Day and 5 Day Expiry Date Notifications Activated
Solution
  Listing Agent 1, 2, and 3 will now receive an automated e-mail notification as well as a system pop-up notice five (5) days and again (1) day before their listing is set to expire.
(Resolved 07.04.16)
Reported Issue
  1 Day Final Date Notifications Activated
Solution
  Listing Agent 1, 2, and 3 will now receive an automated e-mail notification as well as a system pop-up one (1) day before the listing is scheduled to go Firm.
(Resolved 07.04.16)
Reported Issue
  Conditionally Sold Date
Solution
  The conditionally sold date is now visible to all users.
(Resolved 06.30.16)
Reported Issue
  Postal Code Formatting
Solution
  You now must enter the Postal Code in the standard Canadian Format with all letters capitalized.
(Resolved 06.30.16)
Reported Issue
  Residential listings mapped as Freehold on Realtor.ca
Solution
  Residential sub-type properties were not being mapped to “Ownership Type = Freehold” on Realtor.ca. The data mapping was updated and all residential properties can now be found if searching for Freeholds.
(Resolved 06.29.16)
Reported Issue
  Total Baths being entered with decimals
Solution
  The total baths should always be entered with whole numbers. Matrix was accepting the total baths with decimals (i.e. 1.5) which caused confusion when searching. The rules were updated to NOT accept decimals, and all listings entered incorrectly were updated.
(Resolved 06.28.16)
Reported Issue
  Lot Type missing from LOT Input Form
Solution
  The Lot Type Field was missing from the LOT Input Form. The mandatory field was added and Lot Type information must now be entered on a listing.
(Resolved 06.27.16)
Reported Issue
  Member Search
Solution
  When searching for a Member, Matrix was only pulling up results for exact matches, hyphenated names were not being included. This was updated so that all results, including hyphenated names, will now be displayed.
(Resolved 06.24.16)
Reported Issue
  Alarm System Mapping on Realtor.ca
Solution
  Alarm System is now being mapped to Realtor.ca under the Appliances Included category, instead of under Fire Protection.
(Resolved 06.23.16)
Reported Issue
  Last Modified Date
Solution
  Last Modified Date (meaning the last time a listing record was modified) has been added to the Detail Display at the bottom.
(Resolved 06.20.16)
Reported Issue
  Bungalows now being mapped as “1-storey” on Realtor.ca
Solution
  Bungalows were not appearing on Realtor.ca when searching for them by using the 1-storey option (as there is currently no option to search for bungalows on Realtor.ca). The data mapping was updated and bungalows are now searchable by selecting 1-storey.
(Resolved 06.14.16)
Reported Issue
  My Listings Widget on Homepage
Solution
  The My Listings widget on the Matrix Homepage was modified so that options are only visible if there is activity as it associates with the User’s ID.
(Resolved 06.14.16)
Reported Issue
  Saving Listings as Incomplete
Solution
  When saving listings as incomplete, a valid User ID must now be entered in order to save the listing.
(Resolved 06.14.16)
Reported Issue
  Field 446 – Modifying and Removing photos on Realtor.ca
Solution
  Members are able to remove/add or move pictures in a listing in Matrix and the changes will now also be reflected on Realtor.ca. (Previously members had to contact CREA to manually remove photos. This is now automated)
(Resolved 06.09.16)
Reported Issue
  Space Optimization
Solution
  Street Type and Unit # fields have now been condensed in order to optimize space on the single-line displays.
(Resolved 06.06.16)
Reported Issue
  Missing Brokerage designation
Solution
  All detailed displays now include Brokerage which is compliant with RECO advertising guidelines.
(Resolved 05.24.16)
Reported Issue
  Tabular Statistics - Missing information
Solution
  The tabular statistics have now been updated. Columns for Sold Price and Cumulative Days on Market have been added. In addition, a row for Median was added.
(Resolved 05.18.16)
Reported Issue
  Fast Find Widget - Street Number error
Solution
  You can now search by exact street number in the Fast Find Widget.
(Resolved 05.17.16)
Reported Issue
  Agent Detail View - Ordering of list office/agent information
Solution
  Brokerage and agent information have now been reordered.
(Resolved 05.11.16)
Reported Issue
  Status/Price Change Banners in Client Portal
Solution
  Banners renamed and limited to 7 days.
(Resolved 04.14.16)
Reported Issue
  Multi-Family Triplex Input Form Missing Data Field
Solution
  NOI = Net Operating Income is equal to Total Income minus Total Operating Expenses.
(Resolved 05.10.16)